We always ensure that our customers are satisfied with the products they purchase from us, and that’s why we’re always ready to assist customers who aren’t satisfied. Here, we will discuss some of our refund policies – which describe how one can return products purchased online from us and receive a refund. We’re always here for you.

I received the incorrect product, what can be done?

If you have received the wrong product and would like a replacement or refund, it is your duty to inform us within 48 hours of receiving your order. Failure to do this will waive your right to a refund or replacement.

My order arrived damaged, can you help?

If you discover any damage in the packaging or have any questions or concerns related to the medicines purchased, please contact our customer care team using the contact form or live chat on our website.

I have not received my order, can I get a refund?

We do not refund orders that do not arrive. We do however replace missing orders. From time to time, orders can go missing in the postal system. Our policy is to always ensure the customer receives the order.

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